Principal Design Researcher and Service Designer

Roche Switzerland bridges the gap between pharmaceuticals and diagnostics. Important research and development functions are located here. For our long-term client, Roche Diagnostics in Rotkreuz, we are looking for aPrincipal Design Researcher and Service DesignerBackground:A leader who confidently manages the overall research delivery operations, builds strong relationships with both team members and customers, and impacts projects and business by enabling customer-centric best practices and strategic thinking. You’ll be part of building design maturity for Roche with peers who are passionate, energetic and caring in a connected, multicultural, highly motivated team.

Tasks & Responsibilities:Leads design research teams in large/global cross-chapters projectsNavigates the complexity of business objectives and customer needs and translates them into design decisions by applying a solid design thinking process aimed to successfully impact business and customer experienceProduces key deliverables and leads the client conversation within their disciplineAnalyses and evaluates design challenges from multiple perspectives, and translates them quickly into granular activities for the teamTranslates the client's expectations to detailed team day-to-day workstream work, and is able to speak to this integration in future conversationsCoaches cross-chapter team members and other designers around design methodologies and best practices contributing to their skills developmentLeads practice discussions and may lead some aspects of team culture and ritualsGathers

system-level information from multiple sources and communicate clearly to internal clients, users and customersDefines workshop goals and objectives, design and plan workshop exercises, facilitates workshop sessions and synthesizes information to support strategic project decisionsSupports more senior roles in shaping approaches and pitching work to clientsSupports more senior roles in managing day-to-day activities, and understands stakeholders’ expectations and course-correct deviations in the project planLeads the discussion about domain and regulatory context with clients, users and customers, and incorporates these inputs into design solutionsTakes part in CXSD work packages aimed to create more efficient and effective processes and practicesSupports constructive critique and personal feedback opportunities within the team, such as retrospectives, and suggest actions to takeCreates

content to support thought leadership initiativesHelps define overarching story and frameworks to be used during client presentations. Communicates storyline to clients at Roche and potential users and customers, as appropriate. Represents the CXSD team in Roche events and meetings, and articulates the business value of designActively captures value stories on projects and shares internally or via thought leadershipIdentifies inter-dependencies or risks early on, and propose solutions on how to address themOversees and evaluates new team members during ramp-up.

Acts as a buddyMust Haves:Strong in-depth knowledge in Design Research and broad knowledge of related design disciplines (i.e. Product Design and Service Design)Ability to orchestrate the research activity across multiple projectsA proven track record in creating experience strategy based on customer insightsAbility to manage both qualitative and quantitative research methodologies and different data set integrationAbility to contribute to several products or services that have come to market with ownership of deliverablesExperience in guiding more junior designers on projects that require in-depth knowledge of healthcare solution areas and related regulationsMinimum 5-10 years of experience in med.

Tech or regulated environmentsGreat presentation skills and communicates ideas, solutions and deliverables effectively and logically when asked toStrategic thinker and results oriented able to drive experience and business conversationsGreat team player able to generate consensus and buy‑in in complex organizational contextsCurious and humble: develop a learner approach to research and design challengesCreative problem solvers are able to look for the best solution to address the challengeData driven to ground decision making on a robust understanding of the problem spaceOften the "back-bone" of projects from beginning to endUsually leads the design process of one or two main projects and also manages design research discussions around similar projects or similar environmentsAble to communicate organizational and product development changes to cross-chapter team members and other

designersObserves project challenges and discusses contingencies and mitigation ideas with project leadDemonstrates resilience in the face of failure, obstacles, or project changesHas a deep commitment to the long‑term project goals and is able to direct product and design team attention to themThinks logically and critically about client problems and is methodical and process‑oriented on tackling those problemsAble to work and to manage their project development independently.

Requires only minimal guidance from more senior rolesKnows how to independently engage and communicate with Roche customers and potential customers to enable customer centricity within projectsWhat you will be offered:An opportunity to work in one of the world's most important pharmaceutical companiesModern campus with plenty of green spaces and meeting areasVaried job profileFurther training opportunities through temptraining