UX/UI Designer — Pre-Trip Customer Experience

Role overview

A founding UX/UI Designer is needed to shape the pre-trip experience on a consumer-facing educational travel platform. This role focuses on building the foundation of an in-house design system—defining visual language, components, and interaction patterns—while partnering with product managers and engineers across multiple autonomous pods. The position emphasizes rapid experimentation, AI-augmented workflows, and rigorous usability validation through collaboration with a customer insights team.

Responsibilities

• Own end-to-end interaction and visual design for features across multiple product pods, including flows, screens, component patterns, and visual polish
• Maintain clean, well-organized Figma libraries with reusable components, sensible naming, and engineering-ready handoff files
• Establish foundational design system elements such as type scale, color tokens, spacing rules, component patterns, and motion guidelines
• Produce low-fidelity prototypes for quick concept tests and high-fidelity screens for build-ready work
• Use AI tools to accelerate variation generation, copy drafts, visual exploration, and imagery mock-ups
• Participate in customer research sessions, observe usability findings, and translate insights into design iterations
• Communicate transparently about prioritization tradeoffs when serving multiple product managers and problem spaces

Requirements

• 2–4 years designing digital products with a portfolio demonstrating clean, on-brand UI and clear usable flows
• Strong point of view on visual and interaction craft, covering type, spacing, hierarchy, and motion
• Figma fluency including components, variants, auto-layout, prototyping, and tidy handoff files
• Comfort starting from a written problem statement rather than a fully-specced ticket
• Curiosity about AI design tools and willingness to integrate them into daily workflows
• Clear written and verbal communication, with the ability to defend design choices beyond personal taste
• Collaborative posture: shares work early, accepts feedback gracefully, and lifts teammates

Nice to have

• Experience designing for consumer or family audiences in travel, education, e-commerce, or healthcare
• Familiarity with WCAG accessibility standards and responsive design across web and mobile
• Light front-end literacy such as reading HTML/CSS or understanding component constraints
• Prior contribution to a design system

Benefits and work setup

• Salary range of $80,000–$120,000 USD for Massachusetts and Virginia locations
• Medical, dental, vision, life, AD&D, accident, critical illness, and disability insurance, plus FSA/HSA options with employer HSA contributions
• 401(k) with employer match
• 11 paid company holidays, 25 PTO days in the first year (prorated), one paid volunteer day, four mental health days, and bereavement leave
• Up to $5,250 annually for tuition reimbursement and up to $1,000 for certifications
• Paid and discounted travel opportunities
• Flexible work schedule with on-site, remote, and hybrid options
• Employee Resource Groups, an Employee Assistance Program, and wellness resources including fitness centers at select locations
• Paid parental, caregiver, and disability leave and a team member discount program